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Questions

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Registration
WHO DO I CONTACT IF I WISH TO MAKE CHANGES TO MY REGISTRATION?
Please contact the MPress26 Concierge Team, Monday through Friday, 8:30 AM - 5:00 PM (PT) at +1 (650) 396-3508 or email mpress@meetingsthatwork.com.

WHAT DO I DO IF I AM UNABLE TO ATTEND?
Please notify us immediately if you are unable to attend the program.

ARE YOU GETTING A REGISTRATION ERROR?
If yes, check your first and last name, that the email address being used is the same one you received your Invitation email at, and ensure all required fields have been answered before proceeding to the next tab. If you are still having issues, close your browser, clear your cookies and cache, then open a new browser to start your registration again.

Travel expenses
DO I NEED A PASSPORT TO TRAVEL TO MEXICO?
A passport is required to travel to Mexico. Please ensure that your passport is valid for at least six months beyond your length of stay in Mexico. This means your passport should not expire before May 20, 2027. It is your responsibility to renew your passport. We urge you to renew your passport at your earliest convenience as the process can vary from a week to a couple of months. MPress 2026 Concierge Team will not be held responsible for expired passports, nor any costs resulting from denied boarding due to improper documentation.


DO I NEED A VISA TO TRAVEL TO MEXICO?

If you are not a U.S. citizen, please click here to confirm that a visa is not required to travel to Mexico.

HOW DO I APPLY FOR A VISA?
To apply for a visa, if required, click here.

HOW DO I BOOK MY FLIGHT?
You will be able to enter your flight requests during the registration process. Our Air Partner will contact you within 3-5 business days to start your air booking process. Their team will send you an email and provide a preliminary flight itinerary for your review. Once you have reviewed and approved the itinerary provided, your flights will be booked on your behalf.

If you are requesting an extension, we must first obtain hotel approval before submitting your itinerary to the air team for ticketing. You will be contacted within 3-5 business days once this process is complete.

Note: You will have a 24-hour window to review and approve your offered flight itinerary. If you do not review and approve the preliminary flight itinerary provided by our Air Partner within the 24-hour window, the ticket is subject to change and may be unavailable at that time or price.


CAN I REQUEST AIR TO BE BOOKED FOR MY GUEST?
Yes, you can request to book flights for your guest, at your own expense, when registering or when contacted by our Air Partner.

WHO DO I CONTACT IF I WISH TO MAKE CHANGES TO MY AIR TRAVEL THAT MFACTOR HAS BOOKED?
If you have not received your preliminary air itinerary from our Air Partner, please contact the MPress26 Concierge Team, Monday ‑ Friday, 8:30 AM - 5:00 PM (PT) at +1 (650) 396-3508 or email mpress@meetingsthatwork.com to make changes to your air travel. 

If you have received your preliminary air itinerary please contact our Air Partner to make changes to your air travel.


WILL GROUND TRANSPORTATION BE PROVIDED UPON ARRIVAL, FROM THE AIRPORT TO THE FOUR SEASONS RESORT LOS CABOS AT COSTA PALMAS?
Yes, transportation will be provided upon your arrival at the Los Cabos International Airport (SJD) and you will be greeted by a travel staff member holding an MPress26 sign. They will assist you with your luggage and escort you to your transportation. Your transfer time from SJD to the hotel will take approximately 1 hour minutes. You are responsible for your own transportation from your home to your local airport.


CAN I EXTEND MY STAY?

Yes, extensions post-program are available and will be at your own expense. There is a group rate of $395 (plus taxes and fees per room, per night) which is available for three days post-program, subject to hotel availability.

WILL I NEED TO PROVIDE A CREDIT CARD WHEN I CHECK INTO THE HOTEL?
Yes, you will need to provide a credit card when you check in at the front desk for incidentals. All incidentals will be at your own expense.


WHAT COSTS WILL NOT BE COVERED DURING MY TIME IN LOS CABOS?
Any personal expenses outside of the program and hotel incidentals will be at your own expense. The hotel will maintain a separate account for your personal incidentals. These types of expenses include room service, honor bar, laundry, telephone calls, non-sponsored spa services, and other purchases. These charges will not be reimbursed by the MPress26
program.

 


Miscellaneous
WHAT IS THE DRESS CODE FOR THE EVENT?
The dress code for evening events is resort casual, and only wedges and flats are recommended due to uneven surfaces. Casual dress is appropriate during the day. Remember to bring a light jacket or sweater for early morning or evening events, your air-conditioned hotel room, and any unpredictable weather.

ARE CHILDREN ALLOWED TO ATTEND?
No, as an MPress26 attendee, we invite you to bring one adult guest, at least 21 years of age.   

DO I NEED TO TIP OR PAY GRATUITY DURING THE TRIP?
No, Mpress26 is managing all of the gratuity and tips during your meals, hotel stay and transportation, including transfers and sponsored activities. If you would like to tip in addition to this for above and beyond services, please feel free to do so.

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